Corporate Training

TARGET AUDIENCE
Corporate employees seeking to improve customer service skills.

LEARNING OUTCOME
To enhance customer service skills through collaborative, interactive virtual training.

INSTRUCTIONAL FRAMEWORK
Universal Design for Learning (UDL)

This live virtual training was designed to improve customer service skills among corporate employees through collaborative, interactive learning experiences. Built with Universal Design for Learning (UDL) principles, the session ensured accessibility and engagement for all participants. The training incorporated breakout sessions for group discussions, real-time knowledge checks, and learner participation activities that encouraged peer interaction and skill application. Participants also completed a feedback activity designed to assess the training itself, providing insights into learner experience and training effectiveness.